Privacy Statement from Keune Haircosmetics Schweiz AG

Storage and use of your personal data
We store and use your personal data - including your home and e-mail address - exclusively for the processing of your orders and possible returns. We only use your e-mail address to send you information in connection with your order or, if you wish, to send you our newsletter.

Use of cookies
Visitors to our website use different web browsers and different computers. To make your visit as easy as possible with the technology you use, we automatically record certain information. This includes the type of browser you use (e.g. Firefox, Internet Explorer), your operating system (e.g. Windows, Macintosh) and the domain name of your internet service provider. We also record the total number of visitors to our website as a total value so that we can continually update and improve our pages. Personal data is not stored in our cookies. The following data is stored in our cookies: the name of our website the date of your visit a character string that uniquely identifies you.

This data allows us to determine whether the majority of visitors prefer certain features or areas to others. This allows us to keep our website up-to-date and interesting for the majority of our visitors.

No disclosure of personal data
We do not share your personal information, including your home address and email address, with third parties. Exceptions to this are our service partners who require the transmission of data for order processing, such as the postal service, DHL, our banks (e.g. direct debit or financial purchase) or companies with creditworthiness databases. In these cases, the transmission of data is limited to the minimum required.

Information, correction, blocking and deletion of personal data
You have a right to information as well as a right to correction, blocking and deletion of your stored data. If legal, contractual or commercial or tax retention periods or other legally stipulated reasons prevent deletion, your data can only be blocked instead of deleted. You can revoke permission to use and process data for marketing purposes (information letter) at any time by sending us a message to this effect. You can do this by post by sending an informal message to Keune Haircosmetics Schweiz AG, Leimenstrasse 52, 4009 Basel, or by sending an e-mail to

Tracking data
For the purpose of demand-oriented design and continuous optimization of our website, as well as the control of advertising measures on external platforms, we use so-called tracking links.


  • Google Analytics
    This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.


  • Hotjar
    This website uses Hotjar, provided by Hotjar Ltd., Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe (website: is a tool for analyzing your user behavior on this website. It helps us record your mouse and scrolling movements as well as your clicks. Hotjar is also able to ascertain the time that you spent with the cursor at a particular spot. By composing these pieces of information, Hotjar creates so-called heatmaps which can be used for identifying a website visitor's favorite website areas.Additionally, it is possible for us to find out how long you were staying on a website and when you left it. We can also find the point where you discontinued your entries in a contact form (so-called conversion funnels). Moreover, Hotjar facilitates obtaining direct feedback from website visitors. This function serves to enhance the online content of the website owner. Hotjar uses technologies that enable user recognition in order to analyze user behavior, e.g. by the use of cookies or device fingerprinting. The use of this analytical tool is in accordance with Art. 6 (1) lit f GDPR. The website operator takes a legitimate interest in analyzing the user behavior in order to optimize the online content and advertising. Provided that relevant permission has been obtained (e.g. cookie consent), data will be processed solely in accordance with Art. 6 (1) lit f GDPR. This permission can be revoked any time. If you wish to deactivate data recording by Hotjar, please click on the link below and follow the instructions: Please note that Hotjar must be deactivated separately for each browser and/or each device. For more information on Hotjar and the recorded data, please go to Hotjar's privacy statement by clicking on this link:


Data protection laws
Personal data is collected and stored exclusively within the framework of legal regulations.

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We store data in an aggregated form about visitors and their experiences on our website for analysis purposes. We use this data to fix errors and improve the experience for all visitors. We store data about when you perform certain actions on our website in order to better understand how you use the website. We use this data to improve your experience with our website.